Hello! My name is Burke and I work in the customer support department here at WildTangent. We believe in doing everything we can for the people who contact us looking for help. We also like to hire friendly, capable and smart individuals who also enjoy creating a positive experience for our customers.
The people who contact us range from the 5-year-old who wants to play Dora, to the 94-year-old grandmother that needs help reinstalling Bejeweled 2 Deluxe. We understand that it is way more fun to play games than it is to troubleshoot them, so we try to help our customers as quickly and efficiently as possible so we can get you back to playing games!
When you are looking to contact us, here are a couple of tips to keep in mind.
- Please provide the details. Sometimes we’ll get requests for help where all someone may say is “Game not working.” We feel bad that your game isn’t working, however we need a little more information in order to diagnose what is happening. For example, if you are receiving an error message, include that.
- Please give our instructions a try. If one of the steps in an email reply to you is giving you some trouble, let us know so we can help. Sometimes it’s a simple fix.
Many people who contact us don’t know the power of their WildCoins! Using WildCoins to rent game sessions is super affordable, and using them to buy games also saves you a lot of money. Check the WildCoins tab in our service and you’ll see the details. Or contact us and we’ll give you the scoop!
The other thing to keep in mind, now that we’ve officially rolled out the new WildTangent Games, is to update your WildTangent Games App often. Just as you receive updates for your computer or cell phone, we’ll keep improving our App. All you need to do is close it and reopen it. It only takes a few moments for the update to occur, then you can go back to playing!
For me, taking the time to make one of our customers happy, truly makes my day. Not because it’s my job, but because I really enjoy doing it.
So please, let us help if you have any issues on our new games service or within our new cool WildTangent Games App. You can find us at http://www.wildtangent.com/support. We love to help!
Oh, and by the way we’re hiring! If you live near Seattle or Redmond, and are interested, here is the job description: