We’re Here to Help

Hello! My name is Burke and I work in the customer support department here at WildTangent.  We believe in doing everything we can for the people who contact us looking for help.  We also like to hire friendly, capable and smart individuals who also enjoy creating a positive experience for our customers.

The people who contact us range from the 5-year-old who wants to play Dora, to the 94-year-old grandmother that needs help reinstalling Bejeweled 2 Deluxe.  We understand that it is way more fun to play games than it is to troubleshoot them, so we try to help our customers as quickly and efficiently as possible so we can get you back to playing games!

When you are looking to contact us, here are a couple of tips to keep in mind.

  1. Please provide the details.  Sometimes we’ll get requests for help where all someone may say is “Game not working.” We feel bad that your game isn’t working, however we need a little more information in order to diagnose what is happening.  For example, if you are receiving an error message, include that.
  2. Please give our instructions a try.  If one of the steps in an email reply to you is giving you some trouble, let us know so we can help.  Sometimes it’s a simple fix.

Many people who contact us don’t know the power of their WildCoins!  Using WildCoins to rent game sessions is super affordable, and using them to buy games also saves you a lot of money.  Check the WildCoins tab in our service and you’ll see the details. Or contact us and we’ll give you the scoop!

The other thing to keep in mind, now that we’ve officially rolled out the new WildTangent Games, is to update your WildTangent Games App often.  Just as you receive updates for your computer or cell phone, we’ll keep improving our App.  All you need to do is close it and reopen it.  It only takes a few moments for the update to occur, then you can go back to playing!

For me, taking the time to make one of our customers happy, truly makes my day.  Not because it’s my job, but because I really enjoy doing it.

So please, let us help if you have any issues on our new games service or within our new cool WildTangent Games App.  You can find us at http://www.wildtangent.com/support.  We love to help!

Oh, and by the way we’re hiring!  If you live near Seattle or Redmond, and are interested, here is the job description:


Happy playing!

Burke, WildTangent

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44 Responses to “We’re Here to Help”

  1. Krystyn Shari September 1, 2013 at 11:37 AM #

    I need help resetting my password but I get no email from WT when I go through the reset process. I have done it 4 times in the last hour so far. I went to the cust support and see no link to email them at the bottom like it says, what do I do? I can’t contact them.

    • Mari September 3, 2013 at 11:52 AM #

      I am sorry to hear you are having trouble with your account and Customer Support can help. Please go to http://bit.ly/h04bDK and let them know about this problem. You will need to verify your account with them (by providing name, birth year and billing address) and then they will be able to reset the password for you. Please don’t post that information here, because this isn’t private communication, but use the link provided.

  2. sonja capell November 29, 2013 at 6:31 PM #

    i have a wt account but when I use the app on my tablet it only gives me the 1 hour free play option please help!!!!!!

    • Mari December 2, 2013 at 9:01 AM #

      Hi! It sounds like this is an account specific issue. Our Customer Support team will be able to help you – please contact them here: http://bit.ly/h04bDK Thanks for playing!

  3. Nancy March 15, 2014 at 10:11 AM #

    Hi im having an issue with running my WildTangent application on my PC. Everything is up to date and have always played games on it recently. But here lately for some reason the applcation is saying im not connected to the internet and that the “page cannot be displayed”. I have the coins on my account to play but since the app isnt even connected to the internet for some odd reason that i cannot play the games with the coins i bought. The only issue pretty much is that the application on my PC isnt connected to the internet and yes, my firewall is set up to allow the games to play. If ya’ll have a solution to this it would be greatly appreciated.

    • Mari March 21, 2014 at 8:28 AM #

      Hi Nancy,

      I’m sorry to hear that you’re having trouble. Please contact our Support Team with all of the details you provided here: http://bit.ly/1hTnM8h

      They’ll be happy to help you!


    • Mari March 21, 2014 at 8:34 AM #

      Hi Nancy,

      I’m sorry to hear that you’re having trouble. Please contact our Support Team here: http://bit.ly/1hTnM8h You’ll want to provide the same details that you’ve given us here.

      They’ll be happy to help you!


    • Crystal July 29, 2015 at 6:29 PM #

      me 2 how did u fix it ?

  4. Jt May 12, 2014 at 3:57 PM #

    I Bought A Game “A Kingdom For Keflings” about a year ago it worked the first and second time I played it but after that it said “Running” then blinked the first frame of the game then cancels the game I really dont know what to do.

    Thank You

  5. nicki May 24, 2014 at 8:06 AM #

    hi i really want to play my games i even spent money to repair my laptop as i missed playing the games i can download them but they wont open gutted :(

    • Mari May 27, 2014 at 8:55 AM #

      Hi! Let’s get you playing your games as quickly as we can! (I know what it’s like to miss playing.)

      If you want to troubleshoot on your own, you can check out our help articles here: https://wildtangent.zendesk.com/hc/en-us.

      You can also contact our Support Team and they’ll be happy to give you some one-on-one help here: http://bit.ly/1hTnM8h.

  6. Linda Brahmsteadt June 27, 2014 at 6:20 PM #

    I contacted somebody yesterday about only having one wild tangent games on my computer but as of 6-22-14, I was to receive 50 more games–paid for by my credit
    card every month. I have never received these games and I am getting a little aggrevated as I was told it was fixed. I still have only one game and I do not plan to use it until I get more as each game takes quite a few. PLEASE get this thing going so I can play my games.

    • Mari June 27, 2014 at 10:35 PM #

      Hi Linda,

      I’m sorry to hear you’re having issues. You’ll need to contact our friendly Customer Support team for account-specific and WildCoins help. They can look into your account and the issue for you. You can send them an email through this form: https://wildtangent.zendesk.com/hc/en-us/requests/new

  7. Jeanette August 10, 2014 at 8:07 AM #

    Playing the game Mystery Trackers: The Void, and it stops play after about 2 mins of play. I have lost my free session and paid the 2nd time and it stopped both times. Please refund my coins. Thank You!

    • Mari August 11, 2014 at 8:52 AM #


      I’m sorry to hear you’re having trouble playing Mystery Trackers: The Void.

      For account specific issues (like lost WildCoins), you’ll want to get in touch with our Customer Support team. They’ll be happy to help you get your game working. You can contact them here: http://bit.ly/1hTnM8h.


  8. ponnudurai August 14, 2014 at 7:24 AM #

    I have 70 coins in my account. I can use my freeplay but when i try to insert coins to keep playing,i get “you dont enough coins to play” How to rectify this problem?Please help me.

    • Mari August 14, 2014 at 9:01 AM #

      Hi, ponnudurai! I’m sorry to hear you’re having issues with your WildCoins. Please contact our Customer Support Team (with all the details that you mentioned here). They’ll be happy to help with account-specific issues like these. – Mari

  9. Michael F Ryan August 28, 2014 at 3:52 PM #

    My Wild Tangent update will not download which blocks me from playing games. I’ve reset my security level, and turned off the pop up blocker and the update still fails to down load. I’m frustrated and have no clue what to do next.

    • Mari September 2, 2014 at 9:21 AM #

      Hi, Michael F Ryan! I’m sorry to hear that you’re having trouble playing games.

      Please contact our Customer Support Team here and let them know what you’re experiencing. They’ll be happy to help you!


  10. dwayne norman October 15, 2014 at 6:20 PM #

    when I click on my wild tangent icon to play games, it tries to update the app. It fails and tells me to try again. I have tried numerous times and still no luck. Please help.

    • Mari October 16, 2014 at 8:59 AM #

      Hi dwayne!

      I’m sorry to hear you’re having trouble with your games app. Please contact our Customer Support Team here. They’ll be happy to help you out.


  11. Bert Chestnut October 28, 2014 at 6:53 AM #

    I am writing on behalf of my wife who has an account with Wildtangent. Please terminate her account effective immediately as she has passed away.
    Your co-operation in this matter would be greatly appreciated.
    Bert Chestnut.

    [Bert, I edited your post to remove account-specific information just in case. – Mari]

    • Mari October 28, 2014 at 9:10 AM #


      Please contact our Customer Support Team with the information you provided here. They have the tools and access to help you out with this account-specific issue.

      My condolences,

  12. Rayaah November 20, 2014 at 6:59 PM #

    Hi, I bought a game about a month ago and now i try to play it, it says no longer supported.
    What happens now??
    Do i get a refund or Exchange?
    I only bought this game a month ago and i feel cheated.

    • Mari November 21, 2014 at 8:57 AM #

      Hi Rayaah,

      I’m sorry to hear you’re having trouble playing your game. Please contact our Customer Support Team here. They’re awesome and helpful and will have information about your game.


  13. Luke Weiss January 1, 2015 at 7:32 AM #

    There is a Problem with Battelfield heroes it kickes me after a few minets out
    it says: Error
    You were kicked by
    Punkbuster. (22)

    • Mari January 3, 2015 at 3:11 PM #

      Hi, Luke!

      I’m sorry to hear you’re having trouble playing Battlefield Heroes. Please contact our Customer Support Team here. They’ll be able to point you in the right direction.


  14. phil jessup January 14, 2015 at 6:15 PM #

    how do I reinstall my game bejeweled 3?

    • Mari January 19, 2015 at 9:18 AM #

      Hi, Phil!

      Here’s an article in our Help Center that might help you out. You’ll want to scroll down to the “Downloading a Game You Have Purchased” section.

      If you’re still having trouble, please contact our Customer Support Team here.

      I hope that helps!


  15. katrina February 27, 2015 at 8:24 AM #

    Every time I go to minimize my wildtangent screen it says that it has stooped working and closes down

    • Mari February 27, 2015 at 4:00 PM #

      Hi Katrina,

      I’m sorry to hear you’re having trouble with the WildTangent app. Please contact our Customer Support Team here. They’re the experts and will be able to help you out. :)


  16. Phyllis craig March 11, 2015 at 7:09 AM #

    I. Bought chuzzle from you by pay pal l got conformation from them but don’t know if it will come by mail or need to download if so how

    • Mari March 11, 2015 at 10:41 AM #

      Hi Phyllis,

      Here’s a Help Center article with information about purchasing games from us (Step 6 refers to PayPal in particular). If you still have questions, please contact our Customer Support team (there’s a link to Submit a Request at the bottom of the Help Center article). They’ll be happy to help!

      Happy gaming!


  17. Janice March 26, 2015 at 7:56 AM #

    I wrote an email to customer support explaining my problem but did not get any help. I am getting a DLL error but I can’t type the letters that are before the DLL because they are foreign letters. I’ve been playing games for years and this just happened suddenly. I don’t know what to do

    • Mari March 30, 2015 at 9:20 AM #

      Hi Janice,

      I’m sorry to hear you’re having trouble playing your game. It might take a couple days for Customer Support to get back to you. Their email may have also gone to your spam folder, so I suggest checking that, as well. :)

      As far as DLL errors, here are a couple of Help Center articles that might solve your issue: https://wildtangent.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=dll

      Good luck!


  18. ray May 1, 2015 at 5:34 PM #

    I cant un installed jewes 3 and why is it every time I log in I have to get a new password also why am I having so many issues with hp game fate

  19. Annabell May 27, 2015 at 12:27 AM #

    Hi I am having trouble signing in on the WT page, every time I try to sign in it tells me the page cannot be displayed, please help.

    • Mari May 27, 2015 at 8:55 AM #

      Hi Annabell,

      I’m sorry to hear you’re having trouble signing in. Please contact our Customer Support Team here. They’re the experts and will be able to help you out.


  20. Laura June 19, 2015 at 10:03 AM #


    I stupidly deleted all things Wildtangent from my HP PC Vista computer and wanted to reinstall WT. Now when I go to download the Games App I get an error message stating- ‘There was an unexpected error during installation. Please try again. (Error 3-1). I’ve tried several times to reinstall, reboot, etc…Still can’t get it to work. Please help if you can.

    Thank you

  21. Crystal July 24, 2015 at 6:36 PM #

    When I try to Log in though the app it says Unexpected Error no code i have windows 7 on a lap top the app worked fine for 6 yrs and now does not work i have tried every thing and reinstalled it and still nothing i have tried it to the allow list but it is not showing up on my list of thing i can add please help me

    • Mari August 3, 2015 at 7:43 AM #

      Hi Crystal,

      I’m sorry to hear that the app is no longer working for you.

      Please contact our Customer Support Team here. They’ll know how to help. :)


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