Running into issues with a game is unusual, but it does happen. Believe me, though, having something not work is never the intention!
It’s important to us, at WildTangent Games, and our partner developers that you have the best possible experience. However, between a game’s initial creation and getting it to play on your home computer there are a wide number of things that can cause your game to either not play or have performance issues. Problems will differ from game to game and, especially, computer to computer!
Think of it this way, each computer is like a unique ecosystem. We, and the developers, try to make sure that issues don’t occur, but… sometimes that’s just not possible.
Basically, creating and distributing a game (especially on the PC) is like releasing an animal into a bazillion (that’s an official number) different habitats. The vast majority of the time (and due to careful and exhaustive testing) the critter will be fine, but in certain circumstances, the new environment needs just a couple tweaks to ensure the creature’s survival (or playability).
Click on each tab for more information.
What Can Cause Issues
What it boils down to is that, as software makers, we won’t know the exact environment that the game will be running in. For example, sometimes another program will compete for computing resources and the results aren’t always happy programs humming along like they’re intended to.
So, this means it’s possible that a game made last month may not play well on a computer that was made 7 years ago.
Phew! That’s why most games will work perfectly (like they’re supposed to), but the occasional game will act funny.
The good thing is that you can control quite a lot about your PC to make it much more likely that a game will work. It’s teamwork between you and the developers!
The following are a few common issues that we see and that you can fix at home. We want you to have your fun as fast as possible!
If you’ve tried these and you’re still having trouble with a game, please don’t hesitate to contact our friendly and helpful Customer Support team. They really know their stuff!
Troubleshooting Your Game
These are listed from the most to least reported of the common issues. Start from the top and see if you can find your game’s issue in one of the “symptoms” boxes. However, don’t be discouraged if the first solution doesn’t fix the issue you’re seeing… many behaviors can have different causes in the software world and you may need to tune a couple different parts of your PC before you see results.
Each solution has a link to a forum post that describes how to perform each fix.
- Your game doesn’t start
- You don’t receive your free trial
- You see a WildCoin or “K” error
Try: Adjusting the settings on your security software. Security software can block a game or the game service.
- Your game doesn’t start when you click “Play” in WildTangent Games
- Your game doesn’t start when you insert a WildCoin
- Your game crashes
- Your game acts strangely
Try: Reinstalling your game. This will often fix the issue because game files can become corrupt during download or installation.
- Your game won’t start
- Your game crashes
Try: Updating Adobe Flash and Internet Explorer. Your game uses both of these programs, so they need to be up-to-date.
- Your game starts, but doesn’t show anything
- Your game crashes randomly
- The game is visually distorted
Try: Updating the video drivers. The video drivers help the computer display your game on the screen. Older video cards are especially prone to visual glitches when playing newer games.
- You get an “unable to unlock game” message for a game you own (not rent)
Try: Entering the unlock code with all upper case letters and appropriate hyphens. Each game you own must be unlocked (often this is automatic) or it will continue to ask for WildCoins. Sometimes you must enter the code manually.
If you’re still getting an “unable to unlock” message, then you may be out of uses – you receive 4 unlocks per game. Contact Customer Support if you’re still having this issue.
If you’re still having trouble, though, feel free to contact our fantastic Customer Support team here.
Good luck, happy gaming and let me know if you have any additional questions in the comments!
P.S. Special thanks go out to the Customer Support Team for all their help with this post!!!