Sometimes (and especially for long-time players), you might go into our games app or our website and find that your WildCoins are gone when you go to buy a game.
What To Do:
Why This Happens:
If you’re anything like me, you keep yourself signed in to your WildTangent Account – so you don’t have to enter your password every time. It’s really convenient and I
sometimes always need my games fix fast!
Periodically, your account may log you off, meaning you’ll have to sign in again. This could happen for a whole bunch of different reasons and some of them are very good – like lovely security updates that help protect our computers. (Yay!)
What If It Didn’t Work?
That means we need to dig a little deeper and our Customer Support Team is happy to give you some one-on-one help. Just contact them here.
To help our team help you even faster, include this information in your message to our Support Team:
- The error message you are receiving (if applicable).
- The email address that you are using to log in.
- The number of WildCoins you have (or should have) in your account.