You have security software on your PC, right? If not, go get some and then come back!
It’s a very important way to protect our virtual selves.
While security software is awesome and wonderful and necessary, it can sometimes cause issues with other programs that we use. You may notice an issue, particularly after an update.
With the WildTangent service, we might see “file size” or “file output” errors. Security software might even flag our software as unsafe even though it’s totally safe!
(Trust me. We have a team who tests our Games App software thoroughly.)
Why does this happen? Basically, when the security software scans a computer and it sees something as complicated as the WildTangent Games App, it plays it safe and flags it. And, when an update occurs, the definitions that the security software uses can change causing it to flag the WildTangent Games App even though it never did before. If this happens to you, at least you know that your security software is doing its job… even if it is a bit inconvenient.
However, there is a way to fix this!
All you need to do is add WildTangent (and associated terms) to the “Allowed/Exclusion” list in your security software. For more information, go here.
Even if you haven’t had any issues with your security software, you can add WildTangent to your “Allowed/Exclusion” list as a preventive measure.
Let me know if you have any questions about our service that you’d like answered in the blog!